Frequently Asked Questions
- How do I place an order?
- Do you accept PO's (purchase orders)?
- How much is shipping?
- What is your return policy?
- What is your international orders policy?
- How long will it take me to receive my order?
- How do truck deliveries work?
- What countries do you ship to?
- Do you ship to APO address?
- How secure is your website when giving out my credit card number?
- Are the products assembled?
- Do the colors between different manufacturers match?
- Are speaker stands sold in pairs?
- Do you do any custom work on furniture or electronics?
- Can I get a wireless version of any of the OWI Rock speakers?
- Do you charge taxes?
- What do I do if my order arrives damaged?
- What if I open it, with out assembling it, and I don't like it?
- Who do I call to have my product serviced?
Q: How do I place an order?
A: Find the product you're looking for using the navigation index on the left side of any page within the website. Once you've found what you're looking for and are ready to purchase it, click on the "add to cart" button associated with it. This will take you to your shopping cart, where you can change the quantity if necessary, and you may add your zip code to find out your shipping cost. Once you've entered you zip code, click on the "recalculate" button. You will then be able to choose the shipping method you prefer from the dropdown box. Once you've done this, click on the "checkout" button to go to the page where you'll enter your shipping, billing, and credit card information. Once you've finished this click on the "confirm" button. Here you will be able to confirm that all the information you've entered is correct. If you find a mistake, click on the "Make Changes" button and make the correction. If all of the information is correct, click the "Submit This Order" button to complete your order. You will then receive an email confirmation within the next 24 to 48 hours.
Q:
Do you accept PO's (purchase orders)?
A: We only
accept PO's from government and schools. No other purchase orders
will be accepted. If you are a school or government office that
would like to send us a PO, please fax it on company letterhead to
417-869-6568.
Q:
How much is shipping?
A: Shipping depends on the weight
of the product and where it is shipping to. When you place an
order, the website will calculate the shipping cost for you to see
before you enter any credit card information. If for any reason
the website fails to show you your shipping cost please email us
at sales@homeaudiosuperstore.com and let us know. We will gladly let you know how much shipping
should be.
Q:
How
long will it take for me to receive my order?
A: This all depends on the item
that you order and where it will be shipped from. We not only ship
from our warehouse in Springfield, MO, but also we ship directly
from many of the manufacturers that we carry. However, it
generally takes about a week for most items to be shipped. Some
furniture items take longer. If you would like to know the
shipping time for a particular item to your address, you can email
us at sales@homeaudiosuperstore.com
with your zip code and the product you are interested in.
Q:
How do truck deliveries
work?
A: Items that are too big to ship
via UPS are shipped via Common Carrier (Freight truck). The
shipping company will call you before they arrive to set up an
appointment for delivery. PLEASE NOTE: These carriers are
responsible to deliver your product in perfect condition to your
curb. They will NOT deliver inside your house. Please be aware
that many of the furniture products are very heavy. You might want
to arrange for a little bit of help from your brother-in-law. (He
owes you a favor anyway:)
Remember, some larger equipment require lift-gates to get it off
the truck. This will result in an extra charge imposed by the
freight company, not us.
We have been informed by our shippers that truck shipments should be opened and inspected by the recipient before signing for receipt of the package – and that any damage must be noted on the shipping receipt, otherwise the shipper may not accept responsibility for damage. Once the shipment is signed for, and if there is no damage noted on the receipt, it is assumed that the shipment was received complete, intact and undamaged. If damage is discovered later, you may still file a claim with the shipper, but your likelihood of a resolution in your favor is reduced.
Q:
What countries do you ship
to?
A: At this point, we do not ship
outside of the United States and Canada (exception: we cannot ship
furniture outside of the U.S. continental 48 states). The reason for this is
that we are unable to verify credits outside of these two
countries. Freight costs for shipping overseas for much of the
equipment we sell can be very high as well.
See our international orders policy
Q:
Do you ship to APO
addresses?
A: We can ship to APO addresses
as long as the package weight is 70 lbs. or less. The only way to
ship to APO addresses is through the US Postal service. The
maximum package weight they will accept is 70 lbs.
Q:
How secure is your website when giving out my credit card number?
A: You can feel completely safe
using the checkout functions on this website. Once you are in the
area where your credit card number or any personal information is
asked for, you are in a secure area. All of the information you
provide is encrypted and can not be seen by anyone other than the
sales person who completes your order. We do everything in our
power to protect the customers who use our website store.
Q:
Are the products assembled?
A: Most of the furniture we carry
does require assembly. Instructions are included with the
furniture. Most of the furniture only requires the use of a single
Allen wrench, which is supplied. If you ever have any problems or
questions feel free to contact us at sales@homeaudiosuperstore.com
or call us at 1-800-261-0770
Q:
Do the colors between
different manufacturers match?
A: We cannot guarantee that, for
example, the cherry wood on a Crosley turntable is going to be
exactly the same as a cherry TV stand from Wood Technologies. They
should be fairly close, but it most likely won't be exactly the
same shade.
Q:
Are speaker stands sold in pairs?
A: All speaker stands are sold in
pairs unless specified otherwise. All speaker stands that are sold
in pairs are also priced as such.
Q:
Do you do any custom work on furniture or electronics?
A: No, all of the products on our
site are as is. Our manufacturers do not build any custom sizes or
colors on any of their products.
Q:
Can I get a
wireless version of any of the OWI Rock speakers?
A: Unfortunately not. We have
spoken to OWI about this because we get requests all of the time
for wireless rock speakers. They have tried to build wireless rock
speakers, but they cannot get them to keep working for more than a
year, because spiders and other insects like to crawl inside them
and build webs and nests which eventually blocks the internal
antenna from picking up the signal.
Q:
Do you charge taxes?
A: We only charge taxes in
Missouri, Kansas, Arkansas, and in some cases when we ship
directly from a vendor in your home state. The only exception to these
rules is for the OWI Rock speakers; we have to charge tax in California.
Q:
What do I do if my order arrives damaged?
A:
If shipper delivers a package that looks damaged, go ahead and
inspect the contents. Many times even though a package looks beat
up, the contents will still be in perfect condition. If you do
receive a damaged item this is how you should handle the
situation:
Electronics (stereos, telephones, speakers, etc.): Call the shipper and make a claim. They will take care of the rest. If you want a new product immediately sent to you, you will need to prepay for the advance replacement. We'll then credit you when we are refunded for the damaged one. Otherwise, you'll need to wait until we are refunded by the shipper, before we can ship your replacement to you.
Furniture (tv stands, audio furniture, speaker stands, etc.): Call us at 800-261-0770 and we will replace the damaged part. In other words, if it comes and a piece of glass is broken, or a shelf is damaged, but the rest is fine, then we will be able to replace just the damaged part without you having to return anything.
Q:
What do I do if I receive a defective or damaged product?
A: You will need to call us
immediately. As long as you have kept all of the original
packaging we will accept the return and you will be shipped out a
new one. When you call us we will give you an RMA number to write
on the return package. We will not accept returns without an RMA
number on the package. For more information regarding this, please
read our
return policy.
Q:
What if I open it, with out assembling it, and I don't like it?
A: We only accept returns for
damaged or defective items, in which case we will replace it. For
more information regarding this, please read our
return policy.
Q:
Who do I call
to have my product serviced?
A: We cover your order for the
first 30 days after you receive it. During this period, call us at
800-261-0770 and we'll take care of it. After the 30 day period,
you'll need to contact the manufacturer of your product. If you
can't find their phone number in the literature that came with it,
call us and we'll give you the phone number.
